Question 1

Ceramic is lead free?

Accepted Answer

Yes, All our pieces are food safe! We are regulated by the FDA, California Prop65 and the Mexican Secretary of Health.

Question 2

Can I request a specific model?

Accepted Answer

Yes, just please indicate the model, pattern or motives you want. Or you can send us the information to info@gorkypottery.com

Question 3

Can I put the ceramics in the dishswasher?

Accepted Answer

Yes, although it is not for heavy use. The pieces can also be used in dishwasher

Question 4

Your plates are microwave safe?

Accepted Answer

We do not recommend putting the pieces in the microwave, but if you must put them in, be careful when removing them, as they can get too hot depending on the reheating time.

Question 5

Can I personalize a piece with names?

Accepted Answer

Yes, just consider that the space is small. For example, we could put "Maria and Juan" "Mar/01/2020". We usually put the names in the space between the center drawing and the border.

Question 6

Can I receive gift wrapping?

Accepted Answer

Our packaging is for heavy-duty use and international shipping. The box is reinforced, labeled with delicate product information, and it is very safe to receive your products in perfect condition.

Question 7

What are your shipping details?

Accepted Answer

We ship all pieces via FedEx Ground with a standard delivery time of 21 to 28 days. Shipments are consolidated for optimized delivery. All pieces are made to order and shipped from Guanajuato, Mexico. Tracking numbers will be emailed a few days after shipment.

Question 8

What are your lead times?

Accepted Answer

Depends of the delivery location:Usa Shipments. Its takes between 21 to 28 business days. We make consolidated shipments every 15 days.Mexico Shipments. its takes between 7 to 14 days.Other International Shipments. about 21 to 30 days, depends of destiny.The reason is that most of our pieces are made to order, and we ship directly from our workshop in Guanajuato, Mexico.All our shipments are guaranteed by us.Please send all your details (Name, Address, Quantity of products) to info@gorkypottery.com forsend you a quote.

Question 9

Do you ship internationally?

Accepted Answer

Yes, we can ship anywhere in the world. In order to provide a quote, we need to know the quantity of pieces you wish to purchase. You can leave your cart abandoned with all your shipping information so we can see it. Or, contact us by email at info@gorkypottery.com and send us the shipping address, along with the products and quantities.

Question 10

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 11

Can I exchange an item?

Accepted Answer

Only have 1 day to change the items.Please send us the details of your order:Order number, date, name, or email.Send the information to info@gorkypottery.com

Question 12

I never got my order, what to do?

Accepted Answer

Please send us the details of your order:(Order number, Date, Name, or email)Send the information to info@gorkypottery.com

Question 13

Where are you located?

Accepted Answer

We are located in Guanajuato, Mexico where we have an exhibition and sales workshop. We do ship to Mexico and contiguous states in USA. All your pieces guarantee

Question 14

You offer wholesale prices?

Accepted Answer

Yes, but you must meet certain requirements, such as having a physical store or an online store, among others. Please register on our exclusive page for wholesale stores https://gorkypottery.com/index.php?l=i&p=login

Question 15

Do you have Store in USA?

Accepted Answer

Our only store is in Guanajuato, Guanajuato, Mexico, but we have clients who resell our products in several states across the United States.

Frequently Asked Questions