Refund policy

All our pieces are handmade by specialized craftsmen, that means the final piece might change a bit in tone, color and size.

You have 5 days after receiving the pieces to put a claim, send us an email or whatsapp with the broken piece.

All the pieces are insured for the value of the piece.
email your claim to or contact us at (415) 738 6140 leave us message (will ring in Mexico)